Terms of Service

Last updated: January 15, 2025

1. Acceptance of Terms

By accessing and using DocFlow, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

DocFlow provides online PDF tools including but not limited to:

  • PDF conversion (to/from Word, Excel, PowerPoint, images)
  • PDF merging and splitting
  • PDF compression and optimization
  • PDF protection and security features
  • Document editing and manipulation tools

3. User Accounts

To access certain features, you may need to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and current information
  • Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree to use our service only for lawful purposes. You may not:

  • Upload files containing illegal, harmful, or offensive content
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Attempt to gain unauthorized access to our systems
  • Use our service to distribute malware or spam
  • Reverse engineer or attempt to extract our source code

5. File Upload and Processing

  • You retain ownership of files you upload
  • Files are processed temporarily and deleted within 24 hours
  • Maximum file size limits apply (varies by account type)
  • We reserve the right to refuse processing of certain file types
  • You are responsible for ensuring you have rights to upload and process files

6. Subscription and Payment Terms

6.1 Free Account

  • Limited to 3 conversions per day
  • Basic features only
  • Standard processing speed

6.2 Pro Account

  • Unlimited conversions
  • Access to all premium features
  • Priority processing
  • Monthly or annual billing options

6.3 Payment and Refunds

  • Payments are processed securely through Stripe
  • Subscriptions auto-renew unless cancelled
  • Refunds available within 30 days of purchase
  • No refunds for partial months of service

7. Intellectual Property

DocFlow and its content are protected by copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or distribute our software or content
  • Use our trademarks without permission
  • Create derivative works based on our service

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may:

  • Perform scheduled maintenance
  • Experience temporary outages
  • Modify or discontinue features
  • Suspend service for violations of these terms

10. Limitation of Liability

To the maximum extent permitted by law, DocFlow shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Service interruptions or technical issues
  • Third-party actions or content

11. Indemnification

You agree to indemnify and hold DocFlow harmless from any claims, damages, or expenses arising from:

  • Your use of our service
  • Violation of these terms
  • Infringement of third-party rights
  • Your uploaded content

12. Termination

We may terminate or suspend your account at any time for:

  • Violation of these terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Extended inactivity

13. Governing Law

These terms are governed by the laws of the jurisdiction where DocFlow operates. Any disputes will be resolved through binding arbitration.

14. Changes to Terms

We may update these terms periodically. We will notify users of significant changes via email or website notice. Continued use constitutes acceptance of updated terms.

15. Contact Information

For questions about these terms, contact us:

  • Email: legal@docflow.com
  • Contact Form: Contact Us
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