Contact Us
Have questions, suggestions, or need help? We're here to assist you.
Send us a Message
Other Ways to Reach Us
Email Support
- General Support: support@docflow.com
- Technical Issues: tech@docflow.com
- Billing Questions: billing@docflow.com
- Privacy Concerns: privacy@docflow.com
Response Times
- General Inquiries: Within 24 hours
- Technical Support: Within 12 hours
- Billing Issues: Within 6 hours
- Critical Issues: Within 2 hours
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (UTC)
Saturday - Sunday: Limited support available
Frequently Asked Questions
All files are processed securely and automatically deleted within 24 hours. We use SSL encryption and never store your documents permanently.
We support PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPT/PPTX), and various image formats (JPG, PNG, TIFF).
Yes, you can cancel your Pro subscription at any time. You'll continue to have access until the end of your billing period.